A software update fails to complete. The vehicle restarts itself and the software version still shows the previous version.
Note: This mainly affects earlier software versions and recent versions have optimised this behaviour.
The software update takes an abnormally short time to complete. Checking the software version of the vehicle under "Information" shows the vehicle is still on the previous version.
- Restart the vehicle.
- Check that you're connected to the internet.
a) Go to Settings > Connections > Wi-Fi.
b) Make sure the Wi-Fi toggle is on, and the vehicle is connected to your preferred network.
- Retry the software update (see Guide to Update Your Device).
- If the update still fails, take a photo or video of the error and immediately submit an Issue Report from the vehicle (see Guide to Upload Logs via Vehicle for Troubleshooting).
- Contact us at support@strutt.inc so we can investigate the issue and provide a suitable solution.