After a software update is attempted, the vehicle cannot complete it. It keeps rebooting and re-attempting the update in a loop that never ends, leaving the vehicle unusable.
The vehicle reboots and attempts to complete the update again and again, and never finishes. Pressing the buttons on the armrests does nothing, and rebooting leads straight back into the looping update attempts.
First, take a photo or video of the error and immediately submit an Issue Report from the vehicle (see Guide to Upload Logs via Vehicle for Troubleshooting).
Enter Recovery Mode to roll back to the previous version.
⚠️ Use Recovery Mode only for this purpose and do not enter it for any other reason.
a) Long-press the power button to turn off the device.
b) Long-press the power button to turn it on. The moment the Strutt logo appears, long-press the power button again to turn it off.
c) Repeat this two more times.
d) On the next long-press of the power button, the device boots into Recovery Mode.
e) Select the option to roll back to the previous version.
Contact us at support@strutt.inc so we can take note of the issue and investigate it.